How much is too much?

How much is too much?

I am having some serious problems with my bank; So much so that I am moving all my accounts to a new bank. This is not an insignificant task.  I would not leave if I was not treated so badly.

For one transaction, I needed to get an account number from my bank so I could refinance a loan with a different bank.

I called customer service. They wanted identification. I understand that but how much it too much?

They wanted my social security number, last payment amount, address of the loan (home equity loan,) the date of the payment, and my debit card number before I said enough is enough. I finally started laughing and the customer service rep could not understand what was so funny.

I understand the need for security but when is enough, enough.

I told my wife that they will soon be asking for my underwear size.  This is not something I will share willingly!

To all banks and customer service organizations, please be sensitive to your customers. I don’t normally have the date and amount of the last payment available. I don’t know many people who do. My social security number should suffice. My debit card number you have on file.

Stop treating me like a thief. Start treating me like a customer who pays your bills and is responsible for you being in business.  It is getting ridiculous.

Sincerely,

Ron Finklestein
Frustrated with the Bank

330-990-0788

Ron Finklestein is an accomplished Sales Training Coach and Consultant for small businesses. Professional and public speaker. International business author.

About Ron Finklestein

Ron Finklestein is an accomplished Sales Training Coach and Consultant for small businesses. Professional and public speaker. International business author.

Comments

  1. Ron,

    Two ways to look at this positively. If this wasn’t you..your bank was protecting you and that is good. The second thing is how offen does someone ask you for your pants size.. You can’t help smile. Sometimes it is good to change banks or have more than one in your portfolio. Good luck it can be frustrating.

  2. Right again, Ron! And what I hate even worse is when I somehow make an error entering my password, and they ask me those stupid security questions. I have to go pull out a file – I can’t remember what I told them were the answers to their idiot questions – then I have to type them in. Then they freeze my account because “someone has been trying to access my account”. YES, STUPID, IT’S ME! And once in a while even in the bank, and the same girl who waits on me every time, asks to see my driver’s license or some other picture I. D. Hoo boy!

    • Brian, thanks for the comment. We seem to be a society living in fear: fear of making a mistake, fear of being sued, fear of sounding stupid, fear of being taken advantage of, etc.
      We, at some point, have to assume personal responsibility for our situation. Technology makes it easy to “let the system do it.” At some point enough is enough.

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