Why email marketing doesn’t work!

Email marketing can be a powerful tool to grow your business, however, it needs to be done with care and professionalism. In this email I discuss what you should not do when doing email marketing.

I receive emails from people (almost daily) proposing to be email marketers and website designers, and it’s pretty clear to me they don’t know what they’re doing.

Let me tell you why.

The emails always start with, “Dear Sir/Madam, I have reviewed your website and we can…”

First, my name is all over my websites. If you do not use my name you did not look at my site. Second, I have many websites. Which site did you review? Please include the website in the email. Third, because you did not use my name or reference my website, I know it’s an email template and they are sending this out to everyone with a website. Nothing professional about this email.

I delete that email.

Next, if the email captures my attention, I look at the email address. If it’s a Gmail, Outlook, Live, Yahoo or Hotmail account, I delete the email. If you don’t have a website and yet you are telling me how great you are at website design or email marketing and you do not give me the info to see if I want to talk to you, you are less than professional.

Finally, If the message is all about you and all the great things you do (Java, PHP, and all your technical jargon that I don’t understand) and you don’t speak to me in a way that makes sense to me and tell me why it is important, I’m deleting your email message.

If you send a follow-up message, please don’t assume I read your prior email. If there is no context, I will delete this email as well.

So for all those people who are sending me emails about website design, SEO, SEM, Email marketing and all kinds of great things you do, please adhere to the above and maybe you’ll get a response.

Ron Finklestein
330 990 0788
www.akris.net

 

Sales Tip 11 – Hey, What’s up

Hey, what’s up?

Someone who bills themselves as a social media & LinkedIn expert (her words not mine) asked to connect with me on LinkedIn. I accepted this request.

The email I received from her had only this question, “Hey, what’s up?”

Maybe I am showing my age but I have no clue how to answer this question. Is she asking about work, my family, what I am doing right now, what I do, or who I do it with? It left me feeling confused and wondering if she thought she was on Facebook (I perceived Facebook communication to more informal.)

I replied, “I do not know how to answer this question,” trying to gain some clarity in what she was asking.

I get the reply, “what do you do?” This made we wonder if she read my profile since it clearly states I help companies grow sales and increase revenues. I replied, “I help companies grow sales and increase revenues with sales training, coaching and consulting.”

Her reply, “do you have a web site?” Again, if she read my profile she would know that. I replied, “I have several of them.”

This whole process could have been shortened if she did a little homework (such as read my LinkedIn profile.)

If you want to engage me in a dialog please be clear. Tell me what you do and why I need your service. Don’t send me an email and ask “what’s up?” I do not know you. Tell me why I should invest in a relationship with you.

If you think you can help tell me why. You could say something like, “I looked at your web site and here is where we can help.” Please specify which site you are referring to as I have several. If you do not mention the site I will assume you did not look or you would be specific. This is important because this is where the sales process begins.

Finally, don’t make me work at understanding what you do or why I should care. If you don’t know your business well enough to answer that question, get some help. Especially if you are selling social media marketing services. If you can’t market yourself how would I expect you to market my services?

We are all busy people and we want and need help that will take up closer to our goals. I think we appreciate being approached with a meaningful well thought out message.

LinkedIn is a powerful marketing tool. Use it with the respect and responsibility the members deserve.

With that being said, I invite you to go to <a href=”http://www.businessgrowthexperience.com”>www.businessgrowthexperience.com</a> and download my free report on the Six Questions Prospects want Answered BEFORE They Buy. It will help you answer my questions above.

If you would like a free sale assessment please fill out the form below:

Ron Finklestein

330-990-0788
ron@businessgrowthexperience.com

Sale Tip # 8 – Why are you different?

Sale Tip # 8 – Why are you different?

I received a call from my nephew and he asked me this question, “Why are you different?” What is was really asking is, “Why are you different from your brother?”

As I answered the question I realized he was asking a fundamental question about sales and marketing as well.

Each prospect wants to know, “Why are you different than your competitors?” and “Why is that difference important to me?”

Why are you “different” than your competitors?

Most people talk about how good they are and they do not tell the prospect why this is important.

For example, I am a sale trainer and coach. People ask me how I am different than my competitors. I explain to them how everything we do is research based, market tested and results oriented. I then ask them if they want to work with someone who read the book or the person who wrote the book (since I have written six books.) Having written six books on business growth is a powerful differentiator. All my material is in the public domain allowing them to check it out to see if it resonates with them. It also allows them to explore my depth of knowledge.

This makes is easy for the prospect to understand my uniqueness in helping him solve his sales issues.
The next part is just as important because here is what they really want to know: Why is your differentiator important to me?
They are really asking if you will create more value, make them more money, save them money, save them time, make them more productive, make them money or reduce their risk. That is what most business owners want. Can you position your product or service in a way the prospect can understand and act upon?

Let me give you an example.

We help companies (what we do) increase revenues, grow sales and shorten the sales process (why it is important) putting you back in control of the revenue generation portion of your business. (We are different) than our competitors because our program is research based (our books), market tested (proven by existing clients) and results oriented (grow revenues/increase sales) and what we teach will not only help you grow sales and you will use it to improve nearly every type of relationship you are involved in.
We need to stop marking our prospects think so hard about what we do and why that is important to them. In a book called Achieving Sales Excellence the author researched 8,000 business owners and the owners said the most important part of the sales process (39%) is the ability of the sales rep to effectively communicate the impact your product or service will have on the company and help move the prospect through the sales process.

How successful you are in sales is dependent on many things but these are important:
1. How effective you are in communicating your value in a way the prospect understands
2. How effective you are in helping the prospect through the buying process
3. How easy you make it for the prospect to understand why your unique value proposition is important to them.

Be sure to check out the other sales tips at http://www.ronfinklestein.com

To Your Success!
Ron Finklestein
330-990-0788

 

 

53 Things I wish I Knew BEFORE I Started my Business

53 Things I wish I knew Before I Started my Business:

  1. How to write a business plan
  2. How to execute a business plan
  3. How to find a good coach
  4. How to park my ego and ask for help
  5. How to network and build an effective network
  6. How to build effective relationships
  7. How to sell
  8. How to manage money
  9. How to use marketing to build a brand and attract the right client
  10. How to find the right customers
  11. How to ask for the order and not expect them to ask
  12. The value of surrounding myself with others who are better than me
  13. How to be vulnerable
  14. When to say no
  15. When to say yes
  16. How to take calculated risks
  17. The value of ethical leadership
  18. When to hire
  19. How to hire
  20. When to outsource
  21. What to outsource
  22. To understand what people were really saying
  23. How to value my product
  24. How to price my product
  25. Understanding of my ideal customer from both a demographics and psychographics perspective
  26. How to find a good accountant
  27. How to find a good financial planner
  28. How to find a good graphic designer
  29. To set my goal higher
  30. To go for the “no”
  31. Take more risks
  32. Forgive myself sooner when those risks fail
  33. Test for understanding
  34. Learn to say no
  35. Learn to say no again
  36. Reward myself more often when good things happen
  37. The power of a goal
  38. The power of a goal that I have to report on
  39. When to give up on  an idea
  40. When to act on an idea
  41. The power of planning
  42. The higher power of a plan “B”
  43. How to take better care of myself
  44. The power of a great diet
  45. How to get to the feeling of “belief” sooner
  46. Setting up a good filing system
  47. How to write a book sooner
  48. No caring what others would say
  49. Doing what is right
  50. Sleeping better at night
  51. How powerful “brainstorming” is in understanding a problem
  52. The power of having a database of trusted people who can help solve a problem and letting them
  53. The value of being a friend

Sincerely,

Ron Finklestein
ron@akris.net
330-990-0788
www.businessgrowthexperience.com

 

Do you care what people think of you?

Do you know (or care) what others think of you?

A few years ago I was meeting with an attorney to help him grow sales. I asked him, “Why did you choose to meet with me?”

His answer, “Because I called four people I know who know you and they say you are the real deal.”

I was surprised by his answer and did not give it much thought.

Since then my client have introduced me to their associates as “The Real Deal.”

I did a speech to a local chamber and the chamber CEO introduced me to 100 business owners as “The Real Deal.”

Several people I met in the audience asked me how I came to be called “The Real Deal.”

I realized I created a brand. I did not do it with intention, but I have a brand none the less.

I went to my mastermind (a group of business owners that support each other) and asked their opinion about being called “The Real Deal.”.

Here is what they said, “If people call you that, it is OK? If you gave yourself that name it is not OK.”

Since we all have a brand (reputation) in our market, whether we created one with intent or not, do you know your brand? If not why not? This missing piece of information could be costing you thousands in new business.

Do you know what your brand is?

Does it support you or hinder you in creating new customers?

How do you find out what your brand is?

And most importantly, how do you market your brand for your best and highest use?

Let me know what you think of my brand and let me know what your brand is or the brand you are trying to create. You can leave me a comment on my website. Here is the link: http://wp.me/p1xMSz-iW

The Real Deal

Ron Finklestein
www.businessgrowthexperience.com
ron@businessgrowthexperience.com

To learn more on how to start building your brand download the free report: Six Questions Your Prospects Want Answered Before They Buy at www.businessgrowthexperience.com.

I could not believe he refused!

Last week my wife and I went shopping as some of our favorite places – second hand stores. I was preparing for total knee replacement and I needed some durable medical supplies (canes, walkers, ice packs, etc.)

The store we visited is called Kathleen’s Kornor. As you can imagine Kathleen is the owner and a friend. She is on West market Street in Akron, what is referred to as the Highland Square Area.

While visiting, the internet went down and Kathleen could not take credit cards.

This individual wanted to buy a roll of shelving paper and had no cash. He wanted to use his card, which could not be processed because of the internet problems.

I offer to pay cash and only ask that he pay it forward. He actually refused.

Not wanting Kathleen to lose the sales, I gave Kathleen the money. He offered to reimburse me $1.

As I walked out the store I simply asked him to pay it forward.

As I walked out the door I wondered why he resisted our simply request.

This got me thinking about all the times I refused help because of pride, time, embarrassment and other strange things we humans sometime do to ourselves.

So now I have a request I would like you to pay it forward. My Coauthor Dr. Tony Alessandra if offering a DISC assessment at no charge ($79 value). Here are the details. You can receive some great information and help someone at the same time.

To Your Success,

Ron Finklestein
330-990-0788
ron@businessgrowthexperience.com

The Definitive Sales Playbook: How to Grow Sales and Create Lifetime Customers

The Definitive Sales Playbook: How to Grow Sales and Create Lifetime Customers

Dr. Tony Alessandra and I are proud to announce our newest book  The Definitive Sales Playbook is now available on Amazon.  Brian Tracy was kind enough to write the Foreword.

The book was the outcome of a sales membership site Tony and I built with the help of TruNorth. The book reflects the different modules available in the site. The book is designed to be help new sales reps increase sales through the use of best practices, remind seasoned sales reps what they did to be successful and help take existing sales reps to a whole new level in their sales performance.

If you are interested in our sales training or coaching program please contact Ron Finklestein. To learn more about Ron Finklestein  or Dr. Tony Alessandra just click on the highlighted links.

I included the Table of Content for your review:

Introduction

Nine Behaviors of Successful Salespeople

The Platinum Rule ®   — Treating Others the Way They Want to be Treated!

Building And Maintaining Rapport Throughout The Connecting Phase

Building And Maintaining Rapport Throughout The Exploring Phase

Building And Maintaining Rapport Throughout The Collaboration Phase

Building And Maintaining Rapport Throughout The Confirming Phase

Building And Maintaining Rapport Throughout The Assuring Phase

Negative Preparation Leads to Positive Results!

The Power of Testimonials

Lead Generation with Social Media

Blogging as a Sales Tool

What is the number one thing that business owners want from their sales rep?

Behaviors of Non-Performing Sales vs. High-Performing Sales Reps

Why Goals Fail

How to Build Trust Quickly

Why People Won’t Buy From You!

Question #1: “What do you do?”

Question #2: “How are you different?” or “What’s in it for me?”

Question #3: “Why are you the right and safe choice?”

Question #4: “What do you do better than anyone else in the world (in your industry)?”

Question #5: “Why is that important to my prospects?”

Question #6: “Why buy from me?” or “Prove it.”

Sustaining Motivation

Bite-Sized Training

Selling by the Numbers

Identifying Lucrative Prospects

Identifying Your Best Prospects

Incoming Prospecting

Visibility Strategies for Incoming Prospecting

Prospecting

Asking for Referrals

Knowing Your Competitive Advantages

Your Competitive Advantage Statement

Contacting by Phone—Key Telephone Skills

Using the Phone as a Prospecting Tool

Contacting Prospects Online

In-Person Contacts

Common Up-Front Objections

Skills For Responding To Resistance

Three Steps to Successful Sales

Identify Customer Needs

Question Topic Categories

Exploring Important Topics

Ten Tips for More Effective Questioning

Identifying Success Criteria

Ten Commandments of Powerful Listening

Active Listening

Types of Decision Makers—Understanding the Cast of Characters

Features versus Benefits

Five Key Elements of Presentations

Proposing Solutions

Price Concerns

Product Concerns

Postponement Concerns

Product-Price-Postponement Concerns Worksheet

Negotiating Tips

Confirming The Sale Signals

Benefit Summary

Stairs of Customer Loyalty

Commitment To Your Customers

Effective Communication With Customers

Enhancing the Customer Relationship

Thirteen Ways To Assure Customer Satisfaction

Monitoring & Measuring Success Criteria

The Annual Check-Up

Expanding Your Sales

Time Analysis Questions

Return On Time Invested

ROTI Account Classification

Appendix A — Quick Reference Guide

Building Rapport Throughout the Sales Process

About Dr. Tony Alessandra

About Ron Finklestein

 

Click here to purchase the book  The Definitive Sales Playbook.

Click here to learn more about our sales training and sales coach

 

To your success,

 

Ron Finklestein
330-990-0788

 

4 Most Powerful Words in the English Language

Four Most Powerful Words in the English Language!

I recently did a radio interview on blog talk radio. We talked about how to use the four most powerful words in the English Language to grow sales and increase revenues.   I wanted to share the broadcast with you. Please give a listen and post your comments. Here is the link:

http://www.blogtalkradio.com/kurtsteelelive/2013/08/09/4-most-powerful-words-in-the-english-language

Ron Finklestein
330-990-0788

Ron @ businessgrowthexperience.com

Check out my membership site and get your free download. got to http://www.businessgrowthexperience.net

What I learned at my Sales Lunch & Learn

What I learned at my Sales Lunch & Learn

I do a monthly lunch and learn sales coaching program each month. In an effort to reach more people I recorded the session and posted it on YouTube. The link is below. I do not plan to keep this public long so if growing sales is important to you, take some time to watch/listen to this video.

After a short while, I will make this video private and only my client will have access to it via Google Plus.

This video was recorded live as part of a coaching session to private clients of Ron Finklestein and the Business Growth Experience. Ron discusses some challenges sales people must overcome, what business owners expect from people selling to them and nine actions they must take to become more successful. To learn more on implementing these actions please check out our sales training web site at http://www.businessgrowthexperience.net.

If you prefer personal coaching, check out http://www.businessgrowthexperience.com and download our free report: Six questions Prospects Want Answered Before they buy.

If you work in Northeast Ohio and want to attend one of these Lunch & Learn events please click here  http://saleslunchandlearn.eventbrite.com.

 

http://youtu.be/nv_sfMZ8Vz0

50% of the People Will Hate You!

50% of the People Will Hate You!

I am reading John Smoltz’s autobiography. If you are not familiar with Smoltz, he played professional baseball for over 20 years. The book focuses on the last year he played.

Smoltz is a very competitive individual. He did not like to lose, He loved playing for Atlanta and he would do what was necessary to help his team win (as long as it was legal, moral and ethical.)

What is compelling about his story is that he was not afraid to fail.

When he failed in a game (gave up 8 runs in 2/3rd of an inning) he would go back to the bullpen and make the necessary adjustment. He would take the changes he tested in the bullpen and implement them in the game. Many players would make the adjustments in the bullpen and never implement them in a game situation. His point is that these changes must be implemented or why do them.

The book is about his ability to fail forward to achieve success.

I see the same thing with my sales coaching. Many people learn the material but they never apply it. They are afraid to fail.

I remember when I wrote my first book. I waited for six months after it was ready before I released it. I was afraid of what others would think. I finally released it. That started a creative streak that lasted five years. I wrote four books in five years: Two of them went international. That would not have happened if I let my fear of failure control my behavior.

As a result of that work, I team up with TruNorth and Dr. Tony Alessandra to create a sales training web site that will be available in late January 2013. That would not have happened if I did not get over my fear of failure. Here is the press release!

Fear of failure is simply a belief. It is a belief that you can release if you choose to. It simply means you acknowledge the fear and do it anyway. As Dan Kennedy once said, “50% of the people will love you, 50% of the people will hate you. Ignore people who hate you and focus on the people who love you.”

To Your Success,

Ron Finklestein

330-990-0788

Go to www.businessgrowthexperience.com and download your free report. “Six Questions Your Prospects Want Answered Before They Buy”

 

You Just Made me Wrong

You Just Made me Wrong

I was in a meeting a few weeks ago with a business associate and we were talking about what it means to collaborate.

When he finished his long definition, I made the statement that what he said sounds like adaptability and not collaboration.

Here looked at me as said, “You just made me wrong.”

I have been thinking about this meeting and his statement for a while and I asked myself this question: By suggesting a different definition of what he was saying, did I make him wrong? Or did he decide, that by not agreeing with him, he was wrong.

What I realized is this form of miscommunication is what causes problems in all relationships: family, business, friends, etc.

Recently, I wanted to attend an event and I could not make it because of a schedule conflict. I called the creator of the event and express a desire to attend and I was unable because of a schedule conflict. His comment was, “we can’t please everyone.”

What he was really saying is when you do an event it is hard to accommodate all schedules. What I heard was, “you are not that important.” I know this individual and we discussed the implications of that discussion and we both realized we did not communicate effectively.

Do we make others feel wrong, unimportant or insignificant?   Is it our beliefs that make us feel wrong, unimportant or insignificant?

Did the transmitter communicate wrongness or did the receiver translate what was said into wrongness?

This is where the sales process breaks down. We use words and communicate that meaning that both the transmitter and the receiver do not understand to have the same meeting.

I was in a meeting and the individual used the words, “I want to create a community of…”

When I heard the words “community” I think Facebook, LinkedIn, Monster, etc. I then asked what the word community meant and she gave me an entirely different definition. If I did not ask that question I would have taken her down a marketing path that was not what she wanted to achieve.

The real lesson here is ask, don’t assume. Clarify your words and don’t expect the receiver to understand your meaning. If you are the receiver it is ok to ask for clarification.

To Your Personal & Business Growth (because there is not difference)

Ron Finklestein 330-990-0788 ron@akris.net

p.s. Please download the free report, The Six Questions Your Prospects Want Answered Before They Buy at Http://www.businessgrowthexperience.com to prefect the message you communicate with prospects, customers, and business associates as a thank you for reading this blog post.

 

Basics of Healthy Sales Relationships

Basics of Healthy Sales Relationships

Nothing can bring more satisfaction to a business owner than knowing they have a healthy relationship with their customer and vendors.

And, of course, as many people find out, nothing can bring so much pain as a broken relationship.

Yes, relationships make the world go ‘round. For better or for worse. There are basics that govern most human relationships, and these basics are what I want to cover below. So here is my list of the three essentials that I believe make up the basics of healthy business relationships.

1.      Honesty. Honesty is the backbone of a great business relationship. If you do not trust your customers how can you expect them to trust you? I recently had an experience where the vendor really messed up and instead of telling me the truth and letting me decide how to respond, he kept the issues from me. Things got progressive worst until we split on less than friendly terms. I would have preferred to salvage the relationship if possible.

Communication is so important because it is the vehicle that allows us to verbalize what is inside us and enables it to connect with another person. Isn’t communication amazing? One person is feeling one thing, and through communication, another person can find that out and feel it, too—amazing. And this is a vital goal in good relationships—to communicate, to tell each other what we are thinking and what we are feeling. It enables us to make a connection. Sometimes we are the one speaking, and other times we are listening. Either way, the central tenet is communication for the sake of building the relationship and making it stronger. And here’s what’s exciting: If we just communicate, we can get by. But if we communicate skillfully, we can work miracles!

It helps if we can communication our message in a way our customers understand. There are six questions our prospects wants answered before they buy from us. Go to the Business Growth Experience web site  and download this report. This report documents the basic communications our prospects and customers want from us.

2.      Integrity. Do what you say you will do, when you say you will do it. Nothing is more frustrating than making a plan based on the action of someone else and then at the last-minute finding out they did not do it. Be respectful of your customers and business partners and expect the same in return. People make decisions on what you say and do; sometimes very important decisions. We need to respect that.

I once had a vendor who never returned calls. I could not make any plans and any decisions that were made always changed because of his lack of follow through. Needless to say that relationship did not last long. If he had only responded and followed through things would have been great.

3.      Common Sense. Every relationship must have a win-win component. If either person in the relationship feels taken advantage of, feelings are hurt and rash decisions are made.  Jim Rohn calls this common purpose. Think about how many friends you have met through the years while working on a common purpose. With common purpose there is something in it for everyone. You had that strong common bond of purpose that brought you together and held you together. Working together, building together, failing and succeeding together—all while pursuing a common purpose—that is what relationships are made of. Find people with whom you have common purposes and sow the seeds of great relationships, and then reap the long-lasting benefits.

To Your Success,

Ron Finklestein
www.businessgrowthexperience.com
330-990-0788

 

Why People do not Trust You!

Why People do not Trust You!

People do not trust you!

Why should they?

There is so much information available and much of it is junk.

How do we get through the unsolicited info?

How to we manage the onslaught of information and determine what is real?

How do we know the info is the most current?

How do we deal with the contradiction?

Unless you can help your prospects and clients answer he above questions they will never trust you.

There are six questions your prospects want answered before they buy from you.

Go here www.businessgrowthexperience.com and download my free report that not only helps you define those six questions, it will help you answer them.

Ron Finklestein

330-990-0788 ron@ businessgrowthexperience.com

Want to learn more call for your free assessment!

15 Things and Some Feedback

I wanted to share with you some articles to help you grow sales and share with you some good news.

First the good news: We open a Business Growth Experience Sales Rainmaker office in Solon. This office will be run by Tom Schroth. This is important to you as a client, because you can attend any of our sales training session, in any office, as part of your membership in the Business Growth Experience. Our goal is to make life easy for you and you can expect more announcements. To find out more call Tom @ (440) 836-4211 / tom@tomschroth.com.

Many people have wrong ideas of what selling is all about. We challenge these myths in this brief article entitled: 15 Things I wish my Mother told me about Selling

If the hyperlink does not work just click here: http://businessgrowthexperience.com/?p=801

Many people go about asking for referrals in a way that leaves a bad impression. Here is one I recently encountered that I want to make you aware of so you do not make the same mistake. The article is called: How to Alienate your Referral Partners

If the hyperlink does not work just click here: http://businessgrowthexperience.com/?p=781

Many people in sales understand how important it is not to take things personally. When you realize it is just feedback you can respond as the situation calls for not jump to conclusions.

If the hyperlink does not work just click here: http://businessgrowthexperience.com/?p=768

To learn more we are conducting a workshop on how to grow sales. It is 10/10/12 at the Wellness Center in Montrose. In this workshop you will learn some of the common “secrets” successful sales people know and use daily: Six reason prospects do not buy, the one major hurdle we must all overcomes, three proven ways to grow sales and so much more. There is no charge but registration is required.  We are filling up fast and I would encourage you to sign up now while you are thinking about it. We are limited on space and we are only allowing ten people into this event. If the hyperlink does not work just click here: http://becomearainmaker.eventbrite.com/

Lastly, we like helping people grow sales, increase revenues and shorten the sales process. As a result we are making available to you a eBook to simplify your sales process. If you are having trouble getting in front of the right people or closing the sales, this report is for you. It is called Six Questions Your Prospects Want Answered BEFORE They Buy. Just go to WWW.BUSINESSGROWTHEXPERIENCE.COM to download your report.

To Your Success,

Ron Finklestein
330-990-0788

ron @ businessgrowthexperience.com

p.s. please drop me an email and let me know how you are using the articles I post. I will share selected comments going forward as a way to share ideas transfer knowledge.

Sales Success is an Inside Job

Do you wonder about the how successful sales person becomes successful?

Tim Connor, in his book Soft Selling, discussed how average sales people spent 2% of their time in self-improvement and successful sale reps spent an average of 10% of their time in personal development.

In this post, Selling is an Inside job, the author suggest lack of time spent in personal development is communicated to the prospects in whys we do not really understand but we all have experience.

What message are you sending to you prospect without realizing it and how is impacting your sales?

 

Ron Finklestein
www.businessgrowthexperience.com
330-990-0788
ron@akris.net

Who Should be Your New Best Friend?

You New Best Friend.

Most people are not excited to see a sales rep walk into their office. Defenses go up almost immediately.

This is strange to me because I get more new ideas, market intelligence and industry news from the sales reps who visit my office than from other places.

They see so many more people than I do.

They visit so many more companies that I do.

They see what others are doing that works.

They see what others do that doesn’t work.

Being a good sales rep is not just about selling your product or service. It is about helping the people you meet be more successful.

On a side note, there was a study done on what customers want from their sales rep. This study indicated that the customer wants accountability from the sales rep. In different words, they want the rep to be accountable for the success the customer will achieve when they buy the product or service.

Next time a sales rep comes into you office ask them how they are accountable for the overall success of the product or service. In our sales training we offer a 100% return on investment guarantee. We want to be held accountable. Want to learn more? Call me, Ron Finklestein, at 330-990-0788 or email me at ron@businessgrowthexperience.com

 

Grow, prosper, and get results with,

Ron Finklestein
www.businessgrowthexperience.com
330-990-0788

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