What does trust have to do with it?

What does trust have to do with it?

Does trust play are in business? In marketing and sales? How about operations or finance?

According to The Trust Edge by David Horsaager, you can gain faster results, develop deeper relationships and create a stronger bottom line, when people trust you.

According to Horsager, trust is defined as a confident belief in a person, product or organization.

Trust should be congruent. It asks that you do what is right, deliver what is promised, and to be the same each time.

We know trust is important. People want to work with companies and individuals they know like and trust.

If you are not trustworthy people will stop buying from you (89% according to Horsagger.)

So how do you develop trust? The simplest way is to have trust transferred from a someone to you. The reason referrals work so well is a transfer of trust. If you trust me, and I introduce you to a prospect with the expectations that you can help them, this introduction goes a long way to building trust.

Likewise, if a referral is handled poorly, that impacts trust relationship for all parties.

In what ways can you develop trust, other than a personal introduction?

Marketing messages that are consistent and meaningful to the prospect and not lying to the prospect of the sales and marketing process.

Doing what you say you are going to do when you say you will do it.

Being consistent in word and deeds is important.

Being responsive is essential.

Honesty plays a big role.

My belief is that trust is given at first but must continue to be earned.

How do you build trust with others and how would you like others to build trust with you?

 

May Blessings be upon you,

Ron Finklestein

Marketing Site is www.akris.net

Consulting site is www.businessgrowthexperience.com

 

Do people trust you?

Do people trust you?

People buy from people they like and trust. I don’t think anyone would argue with that.

So how do you develop trust?

In my opinion, building trust starts with building rapport. Rapport is something we do every day with every person we meet. It is not something that is done the first time you meet someone, it happens every time you meet them.  Some of the more common techniques include:

  • Pacing
  • Matching and mirroring
  • Vocal variety and tone of voice
  • Eye contact
  • The way we dress
  • etc.

Rapport is not something we are taught to do, it is something we do. Some are better at building rapport than others. Some are naturals and others study it and make a decision to master it. One of the less common and more powerful ways to build trust is to take the time and develop the skills necessary to treat others the way they want to be treated. You can learn more in my book The Platinum Rule for Small Business Mastery available on http://www.amazon.com

When people trust you they buy from you and they are loyal to you. This means they return to buy more.

When your employees trust you they will work harder for you and make better decisions.

You create deeper and more satisfying personal relationships.

Did you meet someone that you just liked, you became immediate friends and realized you wanted to spend more time with them, maybe find a way to do more business – that is rapport.

Did you meet someone of the opposite sex and immediately wanted to do on a date? That is rapport.

Did you buy something you never thought you would buy because you liked the person doing the selling? That is rapport.

Rapport building is a skill that anyone can learn and should learn.

Let me know if you have any questions.

Ron Finklestein
Download my free report – six questions prospects want answered before they buy from you at http://www.businessgrowthexperience.com.

My sales membership site has some great material on treating others the way they want to be treated. Check it out at http://www.businessgrowthexperience.net.

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