What do Dogs and Marketing Have in Common

What do Dogs and Marketing Have in Common –  how not to get choked

I have two good size dogs (both greater than 50 pounds.) I installed an invisible fence to give them some room to run without hurting themselves.

An invisible fence shocks (via the collar) the dogs when they get too close to the fence. It is not  a harmful shock, just enough to let them know the boundaries.

Yesterday, I wanted to take the dogs for a walk and removed their collars so they could leave the yard. Neither dog wanted to leave the yard for fear of shock. I had to carry both of them across the fence line. One on the other side both had a great time.

How does this apply to marketing?

When to comes marketing many of us wear our marketing collar. When our marketing does not work, the shock we experience is lack of results, spending money, and wasting time. The collar limits what we might try; we say to ourselves, “after all I tried that and it didn’t work” or “what if it doesn’t work and I waste all this money (time)?”

I once had a roofing client and we were planning some marketing tactics. Every  tactic I suggest his response was the same, “I tried that and it didn’t work!” After the 10th suggestion I finally said, “these tactics have worked for thousands of companies but they don’t work for you, what is the one thing they have in common?”

He thought for a moment and said, “me!”

This gentleman was never trained is marketing and he made several fundamental mistakes that, if corrected, could have a big impact on his business. But his invisible fence would not allow him to try something different. His yard was pretty small and his company was suffering.

What is your invisible fence? Is it spending money on marketing or on marketing coaching? Is it trying something you never tried before? Is it fear of failing or not knowing who to trust? What is the shock you feel: shame for failing, embarrassment for not knowing, fear of being taken advantage of or not being in control?

Marketing can be easy and fun when you know what you are doing. And it doesn’t have to cost a lot of money because you can do it yourself. It is not that hard.

Let’s remove your collar or at least provide you the opportunity to remove the collar and learn a proven  marketing system that works to generate more leads, convert more leads to customers, get customer to buy more, sell value – not price, make more money, learn how to build a website that generates leads, learn dozens of up sell, down sell and cross sell strategies that your competition does not know or use, learn how to put your follow-up on auto pilot and so much more – all at your own pace.

For a free trial go to akris.net and download your free report, The Three Biggest Lead Generation Mistakes.

May Blessing be Upon You,

Ron Finklestein
International Author, Business Coach, Speaker
info@akris.net
www.akris.net

330-990-0788

 

 

 

 

 

Why do people fail at marketing their business?

Why do people fail at marketing their business?

The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself. Peter Drucker

People fail at marketing for a variety of reasons. This list is not meant to be all-inclusive but here are the most common reasons I encounter:

  1. Never been trained in marketing
  2. Don’t understand the psychology of marketing
  3. Are not consistent in their marketing message
  4. Don’t ask for help because they don’t know who to trust
  5. Don’t want to do it for themselves
  6. Don’t know what works and do not want to spend the money

Let’s look briefly at each reason.

Never Been Trained in Marketing

Many of my clients have not been trained in marketing. They are engineers, cleaning companies, payroll specialists, merchant service providers or insurance specialist. They are experts in their field but not in communicating their value to others. The words they use reflect a lack of clarity in who they are and the value they provide. These small business owners are too close to see clearly their value. Because they are too close and cannot see themselves and their value as others see them, they talk in platitudes: many locations, peace of mind and financial security, without context.

Don’t understand the psychology of marketing

Marketing is nothing more then explaining what you do, why it is important and who should care. Always remember most people take action to avoid pain. Marketing is helping other understand how their life will be better when they buy your product, go to your restaurant, use your services.

Are not consistent in their marketing message

Marketing is about communicating your value proposition consistently. You cannot do a post on Facebook one time and expect to get results. One blog post won’t do it not will sending one postcard. It is about defining the buyers journey and walking with the prospect along the buyer’s journey.

Don’t ask for help because they don’t know who to trust

There are so many people who claim to be marketing experts that do not promote their product or service well. They love social media and expect others to see the same value. I can see why people are concerned about making a bad decision. I am appalled by some of the marketing messages that come across my desk by other marketers who want me to use their services.

Don’t want to do it for themselves

Many people know what to do and do not want to do it themselves. Dan Kennedy said it best, “do not outsource your marketing until you know what works. Otherwise, you are wasting money.” No one knows your business like you do. You may need some help with the message, strategy or tactics but you are the final decision-maker.

Don’t know what works and do not want to spend the money

There are so many choices a small business owner has when marketing his business. Ask yourself this question, “where does of my business come from today?” and do more of that. Don’t look for a social media expert, direct mail expert or SEO expert until you know where you should spend your time. After that continue to add one option until you know that works. Then consider outsourcing.

You comments are welcome!

May blessing come upon you,

Ron Finklestein

For a great system that helps you answers the questions above check out www.akris.net.

About the author. Ron Finklestein called the “Real Deal” by his clients, is the creator of the Business Growth Experience and owner of RPF GROUP INC. Finklestein is a consultant, business coach, international author, trainer and speaker. His eight business books include management and leadership, personal development, operations, marketing, and sales. His latest work: Make a Difference: From Success to Significance” was a 12-year study of 1000 successful small business owners and what they did to be successful.

 

 

 

How Do You Create Marketing That Really Works?

How Do You Create Marketing That Really Works?

You need revenue, and you need it fast. You spend all night writing an ad that beautifully describes your product or service. You include the fact that you’re convenient, have the lowest prices, the highest quality and have been in business since 1431 B.C.

You pay a small fortune to have the ad placed in your local newspaper, radio and TV. And what happens? The phone never rings… not even once. Why?

What you need to know…

Every business owner has experienced the frustration of spending hard earned marketing dollars and failing to generate any interest or response. That’s because you focused on the wrong things in your ad.

Don’t take this the wrong way, but your prospects don’t care about you in the least. They don’t care what the name of your business is or how many years you’ve been at your current location. They don’t care what products or services you offer, or how conveniently located you are. They only care about one thing…

What’s In It For Me! That’s it. Remember those 5 little words, and learn how to use them in your marketing. If you do, you will forever separate your business from your competition, and even eliminate them from the minds of your prospects.

Why you need to know this…

Most business owners today have no clue how to create a compelling ad that attracts prospects to their business. They create ads that are full of platitudes such as convenient location, low price, and the all too familiar “menu” of products and services they offer.

If that describes your current marketing, then you will never build the business you want. You will never attract your ideal clients that will make you the most money. In fact, you will be very lucky just to survive.

The cost to you if you fail to act…

Do you know how to create compelling marketing that actually makes money?

Do you know how to attract clients when you need them?

Did you know there is a “marketing equation” that when followed, takes the guesswork out of your marketing completely?

Do you consistently “invest” in marketing… and feel confident you will always see a positive “return on investment?”

If you answer no to any of these, you’re leaving money on the table. You’re losing market share to your competition every single day, and you’re working harder and longer than you should be? How much longer can you afford to continue to invest in marketing that doesn’t work? How can you survive if you DON’T invest in marketing?

We know and understand marketing. We recently wrote one single email for a doctor that generated more than $20,000 in just 10 days. We can teach you the exact same thing.

Learn these critical skills and you will position your business light years ahead of your competition, To learn more visit http://www.akris.net.

Then sign up for our report, The Three Biggest Lead Generation Mistakes Small Business Make and How to Overcome Them All.

To your success,

Ron Finklestein

330-990-0788
ron@akris.net
www.akris.net

P.S. Please remember that at any time you feel ready and qualified to move forward and acquire the professional help that can enable you to build the business of your dreams, just drop me a note. I love helping small business owners just like you get the answers and the help they need to build the business they have always wanted.

 

Five Steps to Grow any Business!

Five Triggers to Transform Your Business

Growing a business is simple when you understand the five trigger that impact growth and profitability.

The five triggers are:

  • Lead Generation: How many leads are we getting?
  • Lead Conversion: The number of leads that convert to customers.
  • Number of Transactions: The number of times a customer buys from you.
  • Average Dollar Value: This is average sale price.
  • Profit Margin: This is the profit I make on each sale.

So we are on the same page let me define marketing. Marketing is simply moving the buyer through the buyers’ journey to achieve specific sales and marketing goals. In our five step (triggers) process, when followed, you’re going to achieve your business goals and reduce the stress associated with growing a business. Going forward I am going to talk about the five triggers as a process I call the five-step process.

The five-step process is a way of doing business.

The five-part formula is so effective because it touches on each and every area of your business. It will improve, increase, generate and sharpen and strengthen everything that you and your employees do.

Once you complete a step, you’ll never go back to your old way of doing things again. This is a program for positive change and powerful results. The change is long lasting and the results are far reaching.

Choosing to begin the five-step process will have an impact on every area of your business:

Lead Generation Conversion Rates Number of Transactions Average Dollar Sale Profit Margins
Any strategy you use to get people to call or walk through the door. Any strategy you use to get people to BUY from you. Any strategy you use to get existing customers to buy from you more often, or stay loyal to your business. Any strategy you use to get customers to spend more money in a single transaction. Any strategy you use to maximize the percentage of the cost of each product/service that is profit.

Let’s get used to working with the basic formula that the five-step process is based on. You’ll want to post this formula somewhere visible, where you can see it on a regular basis.

# of Leads X % Conversion Rate = # of Customers

 

# of customers X # of Transactions X Average Dollar Sale = Revenue

 

Revenue X % Margin = $ Profit

As you can see, each of the shaded lines is a factor that influences the bottom line – your profit. Each of the shaded lines is a step in the five-step process. You will work on each line sequentially, and the impact on your profit will build over time.

A nominal 10% increase in each of the five factors would look like this:

Starting Point Goals (10% Increase)
Leads 4,500 Leads 4,950
Conversion Rate 30% Conversion Rate 33%
Customers 1350 Customers 1633.5
Transactions 1.3 Transactions 1.43
Average Dollar Sale $140 Average Dollar Sale $154
Revenue $245,700 Revenue $359,729.37
Margins 24% Margins 26.4%
Profit $58,968 Profit $94,968.55

If you don’t know, take a guess. The point here is to understand how little increases will have big impacts on your bottom line profits. We’ll show you how to start tracking your results at the beginning of each step in the program.

Starting Point Goals (10% Increase)
Leads (#) Leads
Conversion Rate (%) Conversion Rate
Customers (#) Customers
Transactions (#) Transactions
Average Dollar Sale ($) Average Dollar Sale
Revenue ($) Revenue
Margins (%) Margins
Profit ($) Profit

 

Starting Point Goals (20% Increase)
Leads (#) Leads
Conversion Rate (%) Conversion Rate
Customers (#) Customers
Transactions (#) Transactions
Average Dollar Sale ($) Average Dollar Sale
Revenue ($) Revenue
Margins (%) Margins
Profit ($) Profit

 

Starting Point Goals (50% Increase)
Leads (#) Leads
Conversion Rate (%) Conversion Rate
Customers (#) Customers
Transactions (#) Transactions
Average Dollar Sale ($) Average Dollar Sale
Revenue ($) Revenue
Margins (%) Margins
Profit ($) Profit

Step One / Lead Generation: How can you get more people to walk through your door, pick up the phone, and/or visit your website?

Your leads are your prospects or potential customers. They are people who have taken action in response to your ad or promotion, and have shown interest in your product or service, but have not become a customer because they haven’t purchased yet.

Lead generation is important because you can’t increase the number of customers you have. This is because customers are the by-product of two things:

# LEADS X % CONVERSION RATE = # of Customers

This means that you have to generate more leads and get more of those leads to make purchases in order to increase your customer base. Note; this is a very important step because your ‘cost of client acquisition’ (price you pay to acquire a new client) is the most expensive function of your business. Yours, ours and every business on the planet btw…

So lead generation is about finding ways to reach the people who need or want what you have to offer and getting them to act – to pick up the phone, visit your website or walk into your business. This is what the majority of marketing strategies are trying to do.

Step Two / Conversion Rate: How can you get the people who walk through your door, pick up the phone, and visit your website to BUY something?

Conversions are the second factor in the customer equation. A conversion rate is simply our leads divided by our number of transactions in a specific time period.

# TRANSACTIONS / # LEADS = % Conversion Rate

This is a key focus of your business and your staff’s time. After all, why spend time and money attracting tons of qualified leads if you can’t make them buy when they’re in the store? We call this “confusing being busy… with being successful!” Don’t let it happen to you.

Several aspects of your organization impact your conversion rate:

  • Your business image and the first impression customers have of you/your business
  • The strength and effectiveness of your sales team
  • Your sales process and staff training and development programs
  • The strength of your sales scripts (Do you want fries with that?)
  • The level of purchase risk involved in your product or service

Step Three / Transactions: How can you get your customers to buy from you MORE than ONCE?

The process of attracting and converting a customer is one that costs you money. Customers cost you money. They’re an investment that you need to make the most of to stretch your lead generation dollars.

You can reduce the cost of your customer by increasing the number of times that they purchase from you. This increases the total number of transactions in your business and the amount of money that flows in.

So instead of continuously chasing down leads and converting them to customers, increasing transactions is about keeping our existing customers loyal and coming back to spend money.

Step Four / Average Sale: How can you get your customers to buy MORE from you each time they buy?

Your total revenue is the product of how many customers you have, how many times they purchase from you, and how much they spend.

# CUSTOMERS X # TRANSACTIONS X $ AVERAGE SALE = $ Revenue

Increasing the average amount of money customers spend with you is the final way you can increase the amount of money that comes into your business. It’s amazing how small increases in this value can have big impacts on your revenue. If I were to come into your business tomorrow and you IMMEDIATELY needed to increase profits – this is the first place I would look and the easiest area to make a large improvement in your profits.

You’ll have to show your customer that they needed or want more than what they purchased. The amount that you are able to increase will depend on the type of business you are in – it’s easier to sell gel pens than an additional dishwasher – but generally every business can find opportunities to increase this figure. There are many ways to accomplish this.

Step Five / Margins: How can you make more profit off each product and service you sell?

The last opportunity you have to influence your profit is your profit margin. Your total revenue times your margin as a percentage equals your total profit.

$ REVENUE X % PROFIT MARGIN = $ Profit

Essentially, your goal here is to make your profit margin as high as possible. As the final factor in the profit calculation, increasing your margin is a vital step towards maximizing your profits.

If your margins are too low, you’ll never make any money – regardless of how many customers you have, how often they buy from you, or how much they spend. Your revenue will perpetually go back into your business and be spent on costs.

There are three ways to maximize your margins:

  1. Increase prices
  2. Cut operating and product/service costs (operating costs include rent, leases, salaries, commissions, and office supplies)
  3. Increase gross profit margins (gross profit is revenues minus labor, materials and overhead related to the product/service)

Alarmingly, many business owners do not genuinely know their weekly/monthly/annual profit – you need to go into the business of generating a profit (this will be a paradigm shift for many – it is not about greed, it is about looking after those you care about. The more money you make, the more you can provide for your family, charity, your church etc…) and work towards increasing that profit each and every day, week, month and year.

Now that you have a good grasp on how the five-step formula works, and an idea of the marketing strategies you’ll learn to work with, take a few moments and set yourself up for success.

If this is of interest you can go to www.akris.net and learn more. We have a complete system to walk you through this process at your own pace. Optional coaching is available if you want help and accountability.

The best way to get started is to start paying attention to your current numbers and tracking systems.

Now that you have an idea of what factors and figures you’ll be working to increase, start paying attention to what those numbers look like now. If you have tracking systems in place, run some reports and get an understanding of your current situation. Think about these questions:

  • where do your customers come from?
  • what marketing campaigns work the best?
  • what lead generation strategies work the best?
  • how many of your customers buy from you?
  • how often do they buy from you?
  • how much do they buy from you?
  • what do your existing profit margins look like?
  • what percentage of your items are high margin, and which are low?

Now that you have an idea of where your business is going, let’s start mapping out how you’re going to get there. Contact me if you have any questions.

Congrats for tuning in,

330-990-0788
ron@akris.net
Check out my credibility: http://businessgrowthexperience.com/testimonials/
Follow me on Twitter: twitter.com/rfinklestein
Friend me on Facebook: Facebook.com/ron finklestein
Like us at: Facebook.com/businessgrowthexperience

 

 

Sales Tip # 5 – Don’t be Stupid

Sales Tip # 5  – Don’t be stupid!

Sometimes in our haste we do something stupid.

I received this email, “If you are still in business call me?” That was all there was to the email (I withheld the signature and company name – I will tell you he sold merchant services.)

No greeting.

No first name or introduction.

He did not tell what problem he was trying to solve for me. Was he trying to help me grow sales, increase revenues or reduce my expenses?

He did not tell me who he was or what he did.

No – this is how we can help you – just “are you still in business?”

Was he lazy or just stupid? I really don’t know but the impression he made was less than stellar.

If he wanted to talk to me why didn’t he ask me for a good time to call or the best phone number to reach me or ask me if I to talk to him?

My opinion of this email is that it was the most arrogant email I have ever received.

I, like most business owners, work hard. We have bills to pay, our family to feed and house payments to make. AM I STILL IN BUSINESS???? He did not research on me or my company. He had no idea of the industry I was in or if I even needed his services.

Do you think I called him back? NO!

Do you think I responded in any way? NO! (I did respond to tell him that his email as arrogant.)

Did I think he was either desperate or lazy? YES!

Did I think he had my best interest in mind? NO!

Sometimes we get careless or forgetful of proper email protocol. Sometimes we take shortcuts. Mistakes happen. I get that. But…

In today’s world of social media I could put his name and company name all over the internet as an example of what not to do. Instead I write a blog post.

We need to slow down and remember that sales is about the relationship (as short as it may be.) Basic courtesy is still necessary: Respect is still necessary and people skills are important. When the relationship is there people will buy-it all starts with respect.

When doing email marketing keep it short and to the point. Create an eye-catching subject line. Tell me what you want and WHY I SHOULD TALK TO YOU! Get me a link to learn more if I am interested.

It is about staying focused on the end results. There is only four things business owners like me want from you when you market to me: 1. How to increase revenues. 2. How to reduce expenses. 3. How to increase my productivity. 4. How to add more value to my clients. If your email does not address at least one of those issues – save time and do not sent the email.

To Your Success,

Ron Finklestein
330-990-0788
ron@ronfinklestein.com
p.s. We are launching a new web site that provide high quality training and a very low price. Check it out. WWW.MADPPV.com. We focus on sales growth, personal growth and leadership on this web site. BTW, MAD means Makie a Difference.

53 Things I wish I Knew BEFORE I Started my Business

53 Things I wish I knew Before I Started my Business:

  1. How to write a business plan
  2. How to execute a business plan
  3. How to find a good coach
  4. How to park my ego and ask for help
  5. How to network and build an effective network
  6. How to build effective relationships
  7. How to sell
  8. How to manage money
  9. How to use marketing to build a brand and attract the right client
  10. How to find the right customers
  11. How to ask for the order and not expect them to ask
  12. The value of surrounding myself with others who are better than me
  13. How to be vulnerable
  14. When to say no
  15. When to say yes
  16. How to take calculated risks
  17. The value of ethical leadership
  18. When to hire
  19. How to hire
  20. When to outsource
  21. What to outsource
  22. To understand what people were really saying
  23. How to value my product
  24. How to price my product
  25. Understanding of my ideal customer from both a demographics and psychographics perspective
  26. How to find a good accountant
  27. How to find a good financial planner
  28. How to find a good graphic designer
  29. To set my goal higher
  30. To go for the “no”
  31. Take more risks
  32. Forgive myself sooner when those risks fail
  33. Test for understanding
  34. Learn to say no
  35. Learn to say no again
  36. Reward myself more often when good things happen
  37. The power of a goal
  38. The power of a goal that I have to report on
  39. When to give up on  an idea
  40. When to act on an idea
  41. The power of planning
  42. The higher power of a plan “B”
  43. How to take better care of myself
  44. The power of a great diet
  45. How to get to the feeling of “belief” sooner
  46. Setting up a good filing system
  47. How to write a book sooner
  48. No caring what others would say
  49. Doing what is right
  50. Sleeping better at night
  51. How powerful “brainstorming” is in understanding a problem
  52. The power of having a database of trusted people who can help solve a problem and letting them
  53. The value of being a friend

Sincerely,

Ron Finklestein
ron@akris.net
330-990-0788
www.businessgrowthexperience.com

 

Do you care what people think of you?

Do you know (or care) what others think of you?

A few years ago I was meeting with an attorney to help him grow sales. I asked him, “Why did you choose to meet with me?”

His answer, “Because I called four people I know who know you and they say you are the real deal.”

I was surprised by his answer and did not give it much thought.

Since then my client have introduced me to their associates as “The Real Deal.”

I did a speech to a local chamber and the chamber CEO introduced me to 100 business owners as “The Real Deal.”

Several people I met in the audience asked me how I came to be called “The Real Deal.”

I realized I created a brand. I did not do it with intention, but I have a brand none the less.

I went to my mastermind (a group of business owners that support each other) and asked their opinion about being called “The Real Deal.”.

Here is what they said, “If people call you that, it is OK? If you gave yourself that name it is not OK.”

Since we all have a brand (reputation) in our market, whether we created one with intent or not, do you know your brand? If not why not? This missing piece of information could be costing you thousands in new business.

Do you know what your brand is?

Does it support you or hinder you in creating new customers?

How do you find out what your brand is?

And most importantly, how do you market your brand for your best and highest use?

Let me know what you think of my brand and let me know what your brand is or the brand you are trying to create. You can leave me a comment on my website. Here is the link: http://wp.me/p1xMSz-iW

The Real Deal

Ron Finklestein
www.businessgrowthexperience.com
ron@businessgrowthexperience.com

To learn more on how to start building your brand download the free report: Six Questions Your Prospects Want Answered Before They Buy at www.businessgrowthexperience.com.

Getting Back! Best Sales Training Company!

Getting Back!

I have not written a blog post in a while and I wanted to let you know why. I had a total knee replacement. All is good and I am back at work, more productive than ever.

While I was recovering I was very productive. If you know me, you know I cannot just sit still. Though I was not mobile I was productive.

First, a gift. If you go to www.businessgrowthexperience.com you can download the eBook called, Six Questions Prospects Want Answered Before they Buy! This report has been so well received it will be the baseline for a book of the same name. Expected production date in June 2014. You can get it now before we take it down.

2013 was a good year for RPF GROUP INC and Business Growth Experience. We were named best sales training company in Akron, Ohio. Thank you for your support.

Dr. Tony Alessandra and I have written another book called, The Definitive Sales Playbook: How to Grow Sales and Create Lifetime Customers. The book is best practices of successful sales people. It has 65 short chapters of what successful sales reps do to be successful. For the new rep this is a playbook to show you how to be successful in sales. For the experienced rep, it is a review of what made you successful. For the business owner, this book is a playbook for building a great sales force.

The Definitive Sales Playbook was created as a result of the sales membership site we created. Here is the link if you want to check it out www.businessgrowthexperience.net. It will be well worth your time to check it out.

We are announcing a new product. We believe it is the only one of its kind. We call it Selling You! It is a completely customized sales training program tailored specifically to your needs. If you are interested, send me an email and I will email you an application. We are rolling it out on a limited basis. We assess your sales skills using our proven assessment and we create a sales coaching for you. My email is ron@businessgrowthexperience.com if you want more info. Include your phone number and I will get back to you right away.

Stay tuned for our new Webinar series. They will run quarterly and be 60 minutes in length. They are based on our popular lunch and learn series (http://saleslunchandlearn.eventbrite.com – for you Northeast Ohio readers). We take a chapter out of The Definitive Sales Playbook and drill into the material in details. Each quarter we will address a specific need in growing sales. These programs will be specific – something you can apply immediately.

Michael LaRocca and I released a book called, Make a Difference: From being Successful to Being Significant.  It is a short read about one person who goes from being successful to being significant by implementing the 9 laws of success. This books was 12 years in the making and it is the outcome of what 1000 small business owners did to be successful. We have received many positive review and my favorite is from Dave Young who said, “I like this better than anything Jack Canfield has written!”

Thanks for your support. With you the announcement in the blog post would not be possible.

Ron Finklestein
330-990-0788

Ron@businessgrowthexperience.coom

www.businessgrowthexperience.com

I could not believe he refused!

Last week my wife and I went shopping as some of our favorite places – second hand stores. I was preparing for total knee replacement and I needed some durable medical supplies (canes, walkers, ice packs, etc.)

The store we visited is called Kathleen’s Kornor. As you can imagine Kathleen is the owner and a friend. She is on West market Street in Akron, what is referred to as the Highland Square Area.

While visiting, the internet went down and Kathleen could not take credit cards.

This individual wanted to buy a roll of shelving paper and had no cash. He wanted to use his card, which could not be processed because of the internet problems.

I offer to pay cash and only ask that he pay it forward. He actually refused.

Not wanting Kathleen to lose the sales, I gave Kathleen the money. He offered to reimburse me $1.

As I walked out the store I simply asked him to pay it forward.

As I walked out the door I wondered why he resisted our simply request.

This got me thinking about all the times I refused help because of pride, time, embarrassment and other strange things we humans sometime do to ourselves.

So now I have a request I would like you to pay it forward. My Coauthor Dr. Tony Alessandra if offering a DISC assessment at no charge ($79 value). Here are the details. You can receive some great information and help someone at the same time.

To Your Success,

Ron Finklestein
330-990-0788
ron@businessgrowthexperience.com

Learn why so many smalll businesses fail! Please join me

DocFred Presents Ron Finklestein-

Why does a small business fail?

                             Sept 20, 2013

 

Friday, Sep 20, 2013, DocFred with Ron Finklestein-Why does a small business fail?You will learn:

1- Why do so many small businesses fail?
2- What are the business issues business owner’s biggest weaknesses?
3- What prevents them from seeking help?
4-  What they can do immediately to start making a difference in their success and much, much more…

The Amazing Women and Men of Power Network and Raven International presents this Friday’s- Amazing Men of Power & Music

This show will broadcast twice Friday, Sep 20, 2013, 10AM and again at 4PM CST.

You can also listen in: Friday, Sep 20, 2013 or any time by going to Visions of Success Talk Radio. All links below:
http://amazingwomenofpower.com/radio/amazing-men-of-power/ (for Friday’s show on ITunes also, AWOP 24.7) or even today at

http://lifecareerbusinesscoach.com/visions-of-success/programs/

If you found this interesting, pass it on to a colleague, family member, or friend.
DocFred would love to hear your feedback on this subject. Email: fredsimkovsky@yahoo.com 

Sincerely,

 

Dr. Fred (DocFred) Simkovsky, CMCP
LifeCareerBusinessCoach.com

Gmail Changes – Warning

Google is at it again. These changes have already been made to my account!

Gmail is rolling out new features for their inbox and they’re starting to automatically filter your email messages for you (this also applies if you use Google Apps for your business email address!).

The emails of many of the people I follow are categorized as “Promotions” and automatically making them skip your inbox and putting them in a separate folder (similar to your spam box now).

This means you won’t see any of our awesome emails (or emails from others you follow) in your main inbox unless you adjust your Gmail settings!

Gmail will implement these changes over time so you may not see any changes to your email yet.

But, it won’t be long before your inbox is going to look much different then it does now.

When this happens all you have to do is change one little setting and save your changes.

Here’s what to do:

Click on and drag one of the emails from us to the “Primary” tab. Then make sure you click “Yes” when the alert pops up.

If you want to completely remove these new tabs simply go to the Settings box in the upper right hand corner of your inbox and select “Settings”. Click on the “Inbox” tab and unselect all categories except “Primary” (remember to save your changes!)

And that is it!

Now you won’t miss out on any important emails from others you follow (including us!)

A special thanks to Joe Polish for make me aware of this! This too important not to share.

Ron Finklestein
330-990-0788
ron@ businessgrowthexperience.com

If you are in Northeast Ohio on 8/13 I invite you to join me for a sales lunch an learn. No risk or commitment on your part. Here are the details: http://saleslunchandlearn.eventbrite.com –  seating is limited so be sure to register early. I need to know how much food to bring.

Are you being disrespectful (and losing business) and you don’t know why?

Are you being disrespectful (and losing business) and you don’t know why?

If you wonder why you are losing business, the story below may be useful. I run several groups call the Business Growth Experience (www.businessgrowthexperience.com). During one group I mentioned how frustrated I am with contractor not showing up on time or not showing up at all and not letting me know. My specific comment was “if I am not yet a customer how will they treat me when I am a customer?”

This lead to a discussion of how disrespectful it is to be late. When you are late you are telling me that I am not important, you do not respect my time and effectively you do not respect me. Each member of the Business Growth Experience talked about how difficult it is to be on time and one gentleman stated, “when I am late I am not honoring who I am, I am not in sync with my values of honesty, respect and dignity towards myself. With that said, I am almost always late and people think nothing of it.”

Have we reached a point where we have no respect for our time or the time of others? I realize that people run late, do not returning call (people I know) or respond to emails, are not necessarily the people I want to do business with. I decided I would not do business with any contractor who was late, did not deliver the proposal when they said they would or did not show, even if they had a good reason (without a call).

I do not think I am too different from the average business owner. I do not have time to waste. I want to associate with people who value my time as much as they value their own time.

How much business is this costing you when you are late? What message are you sending your prospect, associate or friend?

To Your Business Growth,

Ron Finklestein

330-990-0788

ron@ businessgrowthexperience.com

 

Why Won’t People Buy From Me??

I wrote this post for a lead generation site I write for and thought you would find it useful.

Please click on the link below and you will be redirected to www.businessgrowthexperience.com. I do that because when you go to www.businessgrowthexperience.com you can opt-in and receive a 40 page report that goes into far great detail about why people don’t buy than I do on the video.

http://businessgrowthexperience.com/2013/05/02/short-video-why-people-wont-buy-from-you/

Enjoy and as always comments are welcome

Ron Finklestein
330-990-0788
ron @ businessgrowthexperience.com

The Fuel that Drives the Engine of Your Sales Success

The Fuel that Drives the Engine of Your Sales Success

It is important to identify the prospects that will have the highest need for your product or service.  These are your best prospects—the ones who are most likely to buy, use, and recommend you and your services.

When you have identified your best prospects and know where to find them, you can use your marketing skills to generate leads that will most likely result in profitable sales. Qualified lead generation is the fuel that drives the engine of your sales success.  The techniques discussed here can keep you supplied with highly qualified leads.

How can you identify those prospects that are most likely to want to hear your message? And, once you’ve identified the profile of those most likely to buy—your TOP 20%—where can you find prospects in large numbers who fit that profile?

Begin with an analysis of your sales over the last year or two.

In your analysis, you look at three things:

1.            Who bought what?

2.            How did you find and sell those customers?

3.            Why did they buy what they bought?

Possessing the right marketing skills is crucial in properly identifying the right kinds of prospects for a company. Smart companies accomplish this responsibility by profiling the top twenty percent of their current customers who typically provide eighty percent of their profits.

Looking for new business is very expensive. Therefore, companies need to avoid the wrong kinds of prospects for them.  Just as it is critical in distinguishing the attributes of the right prospects, a company needs to outline the characteristics that make-up the bottom twenty percent of their customer base. Anybody in business can easily recognize who the complainers, price-grinders, and transaction-oriented clients are. By clearly understanding the bad traits of those bottom twenty-percent, companies can much easier avoid the wrong prospects.

This is a review of one chapter from our (Dr. Tony Alessandra and Ron Finklestein) new book. Let us know and we will notify you when it is through the publication process. The book is called The Definitive Sales Playbook: How to Grow Sales and Retain Customers (Soon to be available on Amazon.com.

Ron Finklestein
Download our free report on the Six Questions Prospects Want Answered BEFORE they Buy from YOU. www.businessgrowthexperience.com
ron@businessgrowthexperience.com
330-990-0788

 

 

How to Get a Meeting

How to get a meeting!

I was at an event where a business broker was discussing how to prepare your business for sale to get the highest dollar when selling. At the event I met several people.

I received an email a few days later from one people who simple said: “I want to meet with you and learn more about your business to see if I can help. Are you available for a meeting?”

Naturally, I said yes and we had a great meeting. Ironically she bought from me.

Contrast that to the emails I receive (sometimes daily) where some internet company (typically web design) sends me an email that talked about how good they are: we are from India, we have these skills (and proceeds to list them), we have all these employees, we worked with all these great companies, and you should hire us.

They don’t tell me why (what’s in it for me), they don’t tell me why I should care and most importantly they don’t tell me why I they are the best (right and safe choice) for me. This is a problem because I have worked with some Internet marketing companies and they don’t response after they take your money. It is frustrating because it is impossible to stop these types of emails other than make them as junk.

If you want a meeting, tell me what’s in it for me. It could be as simple as I want to get to know you better. Someone recently did that and I spent 30 minutes on the phone with him and we agreed to have a follow-up meeting.

When requesting a meeting there are three things to keep in mind:

  1. Tell the person the purpose of the meeting – be clear.
  2. Tell them what you want to cover – have an agenda – they can’t read minds.
  3. Tell them why they should meet with you (answer that lifelong question of what’s in it for me?) Put yourself in my shoes and ask yourself is this a good reason. Be brief.
  4. Suggest a date/time so we can eliminate phone tags – in the event the other person accepts the request.

Have a great meeting.

Good Selling

Ron Finklestein
330-990-0788

Ron @ businessgrowthexperience.com
www.businessgrowthexperience.com

p.s. Download your free report: Six Questions Prospects Want Answered Before They Buy at www.businessgrowthexperience.com

 

 

Ways to Increase Sales and Grow Revenues

Marketing Outcomes / How to Grow Sales and Increase Revenues

Every prospect wants to know why they should buy from you. They want to know the outcome they will experience before they want to know how you will create those outcomes. Let’s start with four basic facts …

1.    Every prospect has a problem. This problem creates some negative emotions.

2.    Every product has features: Features are merely objective facts about a product (or the company behind it). In three-dimensional products, features include size, shape, weight, construction, color options and more. You need to be able to tell your prospect the feature of your product or service that will solve the problem. In information products, features include number of pages, size, frequency of publication (for periodicals) and the types of information that are presented.

3.    Fortunately, most features are there for a darned good reason: Prospects don’t want features. They want you to change their lives for the better. Product features are merely the means to that end. That means features can have a place in ad copy – like telling prospects how many issues they’ll get per year … how many big pages are in your book … or that your widget is made from carbon steel for strength or carbon fiber for lightness.

Beyond that, features are a yawn because they’re about the product; not about the prospect. Or, as in the examples above, they can help demonstrate how your product delivers a benefit. The good news is, just about every product fact – every feature – is there to provide a benefit that your prospect IS willing to pay for. Tell your prospect in no uncertain terms the benefits of a particular feature. But we do not want to stop there.

4.    Each benefit has a positive emotional outcome for the buyer. Many time there are more benefits associated with each product feature than are obvious to the average buyer. Each benefit or combination of benefits producing one, two, three or more new benefits you never thought about before. The secret to selling and marketing and most any other revenue generating activity is to identify each and every benefit a product provides – and the emotional outcome your buyer will experience.

5.    Your prospect is buying emotionally first, then they intellectualize & justify the purchase. Connecting the feature, benefits and outcomes makes it very easy for the buying to understand why you are the right and safe choice.

Outcome that sing and soar – in five simple steps

Here’s a little exercise to help you drill down to the outcomes prospects are willing to pay for and then connect those benefits with powerful response-boosting emotions that your prospect already has about those benefits (or the lack of them) in his life.

By the time you’re through, you will have a complete list of company and product features … you will have squeezed every possible benefit out of those features … you will have fully defined the outcomes of those benefits and you will have connected each one to a powerful emotion your prospect has about each one of them.

In short, you’ll have a comprehensive “features/benefits/emotional outcome” inventory you can refer to as you create your marketing message, write your copy, build your sales presentation or create contents for your website.

Going through this exercise can go a long way towards finding new themes and adding power to your sales and marketing.

To begin, create a spreadsheet with these headings:

Problem

Negative Emotional Outcomes of Problem

Feature that Solves the Problem

Tangible Benefits of that Feature

Positive Emotional Outcome Prospect with Experience

Rank

 

Write until all know problems are identified and documented. Document how they feel when they experience this problem. Next write the feature of your product or service that solves the problem and document the benefit of that feature. Finally, describe the positive emotional outcome the buyer will experience.

When complete, rank them in order of importance.

He is an example of what your table should look like.

Problem: Sales have plateaued

Emotional Impact of Problem: So frustrated because no matter what I do, I just can’t figure out how to take the sales to the next level. And I’m always the one having to do the sales

Feature: Learn how to build a sales and marketing system

Benefit of Feature: You can stop being the only “sales guy” and start leveraging your marketing and sales processes so that customers come to you to purchase, instead of you chasing them. You will grow sales!

Emotional Outcome: You’ll feel a great sense of relief … no more anxiety about “where is the next sale going to come from?” and you won’t have to be chasing prospective customers all the time … prospects who are hiding from you.

When you complete this process you will have all the material you need to write a great sales letter, create compelling web copy, and build a powerful sales presentation and some much more.

This process is where increase profits and grow sales begins. You need to understand your prospects better than they understand themselves. When completed, you can tell them exactly what they can expect when they work with you.

If you want a more detailed, step by step process, go to www.businessgrowthexperience.com and download our free report: Six Questions Your Prospects Want Answered before They Buy.

To Your Success,

Ron Finklestein www.businessgrowthexperience.com

Ron@businessgrowthexperience.com 330-990-0788

p.s. Go to www.businessgrowthexperience.net and supply your email address. We will notify you when we launch our membership site that will take you step by step through our sales and marketing system to help you grow sales and increase revenues.

Influence vs. Manipulation

I recently wrote an article on the difference between influence vs. manipulation.  I posted it on  http://www.businessgrowthexperience.com 

Here is the link: http://businessgrowthexperience.com/?p=829

At the end of the article is a link to a PDF entitled, How to Build Rapport with Anyone in 90 Seconds or Less. Consider it a gift to you, my readers. You will not have to provide any information. You can just download it.

To your success

Ron Finklestein

ron@akris.net

330-990-0788

Basics of Healthy Sales Relationships

Basics of Healthy Sales Relationships

Nothing can bring more satisfaction to a business owner than knowing they have a healthy relationship with their customer and vendors.

And, of course, as many people find out, nothing can bring so much pain as a broken relationship.

Yes, relationships make the world go ‘round. For better or for worse. There are basics that govern most human relationships, and these basics are what I want to cover below. So here is my list of the three essentials that I believe make up the basics of healthy business relationships.

1.      Honesty. Honesty is the backbone of a great business relationship. If you do not trust your customers how can you expect them to trust you? I recently had an experience where the vendor really messed up and instead of telling me the truth and letting me decide how to respond, he kept the issues from me. Things got progressive worst until we split on less than friendly terms. I would have preferred to salvage the relationship if possible.

Communication is so important because it is the vehicle that allows us to verbalize what is inside us and enables it to connect with another person. Isn’t communication amazing? One person is feeling one thing, and through communication, another person can find that out and feel it, too—amazing. And this is a vital goal in good relationships—to communicate, to tell each other what we are thinking and what we are feeling. It enables us to make a connection. Sometimes we are the one speaking, and other times we are listening. Either way, the central tenet is communication for the sake of building the relationship and making it stronger. And here’s what’s exciting: If we just communicate, we can get by. But if we communicate skillfully, we can work miracles!

It helps if we can communication our message in a way our customers understand. There are six questions our prospects wants answered before they buy from us. Go to the Business Growth Experience web site  and download this report. This report documents the basic communications our prospects and customers want from us.

2.      Integrity. Do what you say you will do, when you say you will do it. Nothing is more frustrating than making a plan based on the action of someone else and then at the last-minute finding out they did not do it. Be respectful of your customers and business partners and expect the same in return. People make decisions on what you say and do; sometimes very important decisions. We need to respect that.

I once had a vendor who never returned calls. I could not make any plans and any decisions that were made always changed because of his lack of follow through. Needless to say that relationship did not last long. If he had only responded and followed through things would have been great.

3.      Common Sense. Every relationship must have a win-win component. If either person in the relationship feels taken advantage of, feelings are hurt and rash decisions are made.  Jim Rohn calls this common purpose. Think about how many friends you have met through the years while working on a common purpose. With common purpose there is something in it for everyone. You had that strong common bond of purpose that brought you together and held you together. Working together, building together, failing and succeeding together—all while pursuing a common purpose—that is what relationships are made of. Find people with whom you have common purposes and sow the seeds of great relationships, and then reap the long-lasting benefits.

To Your Success,

Ron Finklestein
www.businessgrowthexperience.com
330-990-0788

 

Why People do not Trust You!

Why People do not Trust You!

People do not trust you!

Why should they?

There is so much information available and much of it is junk.

How do we get through the unsolicited info?

How to we manage the onslaught of information and determine what is real?

How do we know the info is the most current?

How do we deal with the contradiction?

Unless you can help your prospects and clients answer he above questions they will never trust you.

There are six questions your prospects want answered before they buy from you.

Go here www.businessgrowthexperience.com and download my free report that not only helps you define those six questions, it will help you answer them.

Ron Finklestein

330-990-0788 ron@ businessgrowthexperience.com

Want to learn more call for your free assessment!

15 Things and Some Feedback

I wanted to share with you some articles to help you grow sales and share with you some good news.

First the good news: We open a Business Growth Experience Sales Rainmaker office in Solon. This office will be run by Tom Schroth. This is important to you as a client, because you can attend any of our sales training session, in any office, as part of your membership in the Business Growth Experience. Our goal is to make life easy for you and you can expect more announcements. To find out more call Tom @ (440) 836-4211 / tom@tomschroth.com.

Many people have wrong ideas of what selling is all about. We challenge these myths in this brief article entitled: 15 Things I wish my Mother told me about Selling

If the hyperlink does not work just click here: http://businessgrowthexperience.com/?p=801

Many people go about asking for referrals in a way that leaves a bad impression. Here is one I recently encountered that I want to make you aware of so you do not make the same mistake. The article is called: How to Alienate your Referral Partners

If the hyperlink does not work just click here: http://businessgrowthexperience.com/?p=781

Many people in sales understand how important it is not to take things personally. When you realize it is just feedback you can respond as the situation calls for not jump to conclusions.

If the hyperlink does not work just click here: http://businessgrowthexperience.com/?p=768

To learn more we are conducting a workshop on how to grow sales. It is 10/10/12 at the Wellness Center in Montrose. In this workshop you will learn some of the common “secrets” successful sales people know and use daily: Six reason prospects do not buy, the one major hurdle we must all overcomes, three proven ways to grow sales and so much more. There is no charge but registration is required.  We are filling up fast and I would encourage you to sign up now while you are thinking about it. We are limited on space and we are only allowing ten people into this event. If the hyperlink does not work just click here: http://becomearainmaker.eventbrite.com/

Lastly, we like helping people grow sales, increase revenues and shorten the sales process. As a result we are making available to you a eBook to simplify your sales process. If you are having trouble getting in front of the right people or closing the sales, this report is for you. It is called Six Questions Your Prospects Want Answered BEFORE They Buy. Just go to WWW.BUSINESSGROWTHEXPERIENCE.COM to download your report.

To Your Success,

Ron Finklestein
330-990-0788

ron @ businessgrowthexperience.com

p.s. please drop me an email and let me know how you are using the articles I post. I will share selected comments going forward as a way to share ideas transfer knowledge.

Sales Success is an Inside Job

Do you wonder about the how successful sales person becomes successful?

Tim Connor, in his book Soft Selling, discussed how average sales people spent 2% of their time in self-improvement and successful sale reps spent an average of 10% of their time in personal development.

In this post, Selling is an Inside job, the author suggest lack of time spent in personal development is communicated to the prospects in whys we do not really understand but we all have experience.

What message are you sending to you prospect without realizing it and how is impacting your sales?

 

Ron Finklestein
www.businessgrowthexperience.com
330-990-0788
ron@akris.net

Who Should be Your New Best Friend?

You New Best Friend.

Most people are not excited to see a sales rep walk into their office. Defenses go up almost immediately.

This is strange to me because I get more new ideas, market intelligence and industry news from the sales reps who visit my office than from other places.

They see so many more people than I do.

They visit so many more companies that I do.

They see what others are doing that works.

They see what others do that doesn’t work.

Being a good sales rep is not just about selling your product or service. It is about helping the people you meet be more successful.

On a side note, there was a study done on what customers want from their sales rep. This study indicated that the customer wants accountability from the sales rep. In different words, they want the rep to be accountable for the success the customer will achieve when they buy the product or service.

Next time a sales rep comes into you office ask them how they are accountable for the overall success of the product or service. In our sales training we offer a 100% return on investment guarantee. We want to be held accountable. Want to learn more? Call me, Ron Finklestein, at 330-990-0788 or email me at ron@businessgrowthexperience.com

 

Grow, prosper, and get results with,

Ron Finklestein
www.businessgrowthexperience.com
330-990-0788

Business Growth Experience Update

This is different from my normal blog post.

Frankly, I just wanted to share some good news. Today we want to bring you up to speed on all the changes and good things that have happened and how they affect you and your business.

Our newest Product: Business Growth Experience Sales Rainmaker Program

We have spent the last 10 years helping some businesses grow sales and solve a variety of business problems. We still do that and we added a new product to help you. In addition to Business Growth Experience memberships site, marketing programs, workshops, seminars and group coaching, we added the Business Growth Experience Sales Rainmaker training program. This program is designed to make you more successful by helping you to grow sales, increase revenues and shorten your sales cycle. We are so confident this program will work for you we offer a 100% Return on Investment guarantee. To learn more call Ron Finklestein at 330-990-0788 / ron@businessgrowthexperience.com or attend one of our executive briefings.

What Others Say Who Have Been Involved in The Business Growth Experience

“Before the Business Growth Experience we were averaging 2.7 new clients per month. After working with the Business Growth Experience we are averaging 7 new clients a month. In one month we paid for your service.” Ron Conte, Akron Payroll & Tax

Executive Briefings – Business Growth Experience Sales Rainmaker Program

To roll out the Business Growth Experience Sales Rainmaker Program, we are conducting several executive briefings. Here is what you can expect to learn:

  • Three ways to increase sales in any business
  • The six reasons your prospects do not buy from you
  • The seven expectations your customers have of you
  • The single biggest sales issues we must address and why it is important
  • Learn how to use social media as one tool to generate leads and grow sales
  • What you can do to grow sales now
  • Why marketing is the critical and usually missing first step in a sales process for small business owners
  • How to make your customer feel you are the right and safe choice
  • And so much more…

If you are in Summit County, go here to see our schedule: http://becomeasalesrainmaker.eventbrite.com.

If you live in Cuyahoga County (East Side) go here http://solonbge.eventbrite.com.

More Good News

Tom Schroth has joined the Business Growth Experience as a trainer specifically for the Business Growth Experience Sales Rainmaker Program. Tom’s background encompasses a broad range of experience including franchising, small business start-ups and work in corporate America. Holding a degree in Marketing and Business Administration with 20+ years of Entrepreneurship, Tom is often described as a Teacher / Trainer with the soul of a Sales Person and the heart of an Entrepreneur. As a coach and consultant he brings the Best Practices of corporations, personal experience and “outside the box” creative thinking to come up with effective unique solutions. Tom will be facilitating the Sales Rainmaker Program and the Business Growth Experience throughout Cleveland and Northeast Ohio. Tom can be contacted at tom@wboardgroup.com and 440-836-4211.

Next month we will be announcing a new training for Stark County. Stay tuned.

49 Marketing Secrets (THAT WORK)

Ron Finklestein’s book 49 Marketing Secrets (THAT WORK) to Grow Sales continues to sell internationally. We recently receive a contract from a publishing house in mainland China to sell the Chinese translation of the book. It is exciting to have the book exposed to over one billion people.

49 Marketing Secrets is currently sold in Saudi Arabia, Indonesia, India, The Czech Republic, The United States and now China. To order the book from Amazon just click here

Small Business Talk Radio

Ron Finklestein has been asked by long time small business talk radio host Dale Stefancic to co-host Small Business Talk Radio.  We are on every Wednesday from 4:30- 5:30 PM on 1330 on the AM dial or through the Internet at WELW.com (press the listen now button.) We work hard at showcasing local business owners and dealing with important business topics in the small business market. Please join us and let us know what topics you are interested in hearing about. Email me at ron@businessgrowthexperience.com with your suggestions. During the month of August we are going to talk about finding the money. We will have a banker, third party financing representative and a chief financial officer talk about how to find money in your business.

Are you Proud to be in Sales?

It took me many years to fully appreciate the power of being in sales. When I am selling, I am proud of what I do because selling is a profession where I can change the life of people I work with, feel good about it and get paid for it. I hope you feel the way. If not call me and let’s talk because anyone who is not proud of their product or service will struggle.   See more in our latest blog post.

Our Latest Blog Post (Why is Sales So Hard?)

Selected Business of the Month! How to Save Money!

I just meet Joe Campbell. Joe runs a business call the Buckeye Xchange. The Buckeye Xchange does business through barter. He has a good story and you will learn how to grow your business and save money at the same time. Check it out: http://www.buckeyebarterexchange.com . Tell him Ron sent you. If you prefer a person to talk to you can reach Joe at 330-659-0225. There are over 200 businesses already participating.

 

Regards,
Ron Finklestein
ron@businessgrowthexperience.com
www.businessgrowthexperience.com (download your fr.e.e. report Six Questions Your Prospects Want Answered BEFORE They Buy From You)

Can being in sales be a true spiritual approach to business and life? Ron Finklestein

Can being in sales be a true spiritual approach to business and life?

Jim Cartcart was recently on our radio program (WELW.com every Wednesday from 4:30 to 5:30 PM EST) and he gave a definition of selling that transformed my view on sales, how I sell and the contribution I make on the lives of others.

Jim Carthcart’s definition of sales is “Changing the lives of others – profitably.”

When I sell the Business Growth Experience Sales Rainmaker program I no longer feel as if I am selling. I know the material I teach will change their lives of people who participate and I am proud to call myself a sales professional. I feel good asking to be paid because of the value I am providing.

But is sales a spiritual approach to life?

Why would I say that?

Most people don’t get into sales because they want to be in sales. They get into sales to help solve a problem and being in sales is a byproduct of accomplishing a larger goal, a higher purpose.

I started looking at doctors, teachers, priests, and other helping professions and I realized I am doing the same things they do: solving a problem to make a persons’ life better.

I like to think of what we teach as using sales skills that you will use in every area of your life. These skills will work with friends, family, children and significant others and you will be a better person for it as I feel I am a better person for teaching it.

If you are a small business owner who is struggling with sales, give me a call. The first thing we will do is help you understand how you can use your product or service to change someone’s life for the better. This is a great first step in realizing the meaning and purpose in what you do.

When I wake up in the morning and I know I am having a positive impact on the lives of others, I am inspired, motivated and compelled to work harder because I know I am making life better for others.

In the business growth experience here is what we do: We tell people to stop selling and teach others to buy. We do that by combining sales and marketing so that our clients know more about their customer then the customers know about themselves. Then we teach them to sell the way the customer wants to buy. That way the product sells itself. When you master this process life gets easier, sales is fun and life is more rewarding.

To a more spiritual approach to selling!

Thanks Jim Cathcart. You changed another life!

Ron Finklestein

330-990-0788

ron@businessgrowthexperience.com

www.businessgrowthexperience.com

Customers Lie

Customers Lie!

We, as sales professionals, are constantly told that customers lie. They never address the reason customers lie nor do they tell what you can do about it.

Customers lie because they do not want to hear how stupid they are if they do not understand how your product or service will help them.

Customers lie because they feel you will take advantage of them if you learn some sensitive piece of knowledge.

Customer lie because they fear you will charge a higher price if you knew how painful the situation really is.

Ok, customers lie because they need to protect themselves. They lie because we, as sales professionals, have lied to them. I cannot tell you how much sales training I have received where the instructor would say something like, “tell them what they want to hear, even if it not true, to get the appointment. You can always fix it later.” We wonder why customers feel the need to protect themselves. I refuse to be party to this kind of mind-set.

As a sales professional, we need to change that. We need to act with the best intentions and the highest effort to do what is in the best interest of our customers. We need to understand their problems and help them solve it.

As a sales professional, we have to assume they are lying to protect themselves and it is our job to act with honesty, integrity, and while having the best interest of our customer in mind at all times so they do not have to (or feel the need to) protect themselves. They understand we are on the same team.

As a sales professional, we must understand how to build rapport quickly and effectively because building rapport is the first step in building trust.

As a sales professional, we must always treat the customers the way they want to be treated so they understand why your product or service is the right and safe choice for them.

If our customers are lying to us we need to stop blaming them and implement actions that allow them to trust us.

If our customers are lying to us we must look inside and see what we are doing they makes them want to lie to us. Then we need to fix it.

To learn more check out www.akris.net

Call me if you are not getting the desired results.

 

Ron Finklestein
330-990-0788
ron@businessgrowthexperience.com

www.businessgrowthexperience.com

 

 

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